TelaMed gives you a hospitality trained front desk team that handles your phones with care and precision, supplemented with industry leading TelaMed AI to virtually eliminate missed calls and give you 24/7 coverage.
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HIPAA Compilant
Works with your EMR/CRM
Optional 24/7 coverage
Used by 40+ practices
Real people handle the complexity. TelaMed AI can support your team after-hours or during spikes. Day or night, patients get our full attention.
No more hiring or turnover. Get a stable workforce around the clock with a fully staffed first impressions team. See 20 to 30 percent more appointments, and free up over 40 hours of staff time each week.
No more ringing phones or front desk bottlenecks. Your team stays focused on in-person care while ours handles the calls. We fully integrate with your protocols and EMR. Empathy and good judgment come standard.
No more missed calls or voicemails. Every patient call is answered by a trained human. Want round-the-clock coverage? Add AI to extend hours and lighten the load.
No more impersonal bots, long holds, and confusing menus. You’ll have a real person who answers quickly and speaks with care. TelaMed AI can supplement, but is not a substitute for human empathy and care.
Why practices use TelaMed
Is your front desk constantly interrupted? We handle the phones so your in-office team can stay focused on patients instead of juggling calls or chasing voicemails.
Hiring, training, and overhead adding up? Get full front desk support at a fraction of the cost. No added salaries, benefits, or office space required.
Losing calls after hours or during peak times? With TelaMed AI, you get reliable, scalable coverage 24/7 so you never miss a call, even when your team’s off the clock.
Worried about the first thing your patients hear? Our hospitality-trained staff answers every call with empathy and professionalism so every interaction feels like your brand.
Burnout turning into turnover? Free your staff from constant call handling so they can stay energized, present, and focused on what matters most.
Missing too many calls to fill your schedule? TelaMed helps you capture every opportunity with trained staff who turn inbound calls into booked appointments.
TelaMed staff is able to take on any non-clinical call your office gets, and TelaMed AI handles the overflow. Any issues you want to handle yourself? We will seamlessly route them to the person you designate.
New appointment bookings
Escalating urgent calls to on-call staff or clinicians
Sending friendly reminders or follow-ups
Forwarding refill requests to providers
New patient onboarding/intake
Insurance eligibility checks
Appointment confirmations and reminders
New appointment bookings
Escalating urgent calls to on-call staff or clinicians
Sending friendly reminders or follow-ups
Forwarding refill requests to providers
New patient onboarding/intake
Insurance eligibility checks
Appointment confirmations and reminders
Rescheduling or cancellations
Letting patients know when refills are ready
Routing calls based on reason for call
Answering basic FAQ
Following up after missed appointments
Screening spam or vendor calls
Confirming referral appointment details
Verifying coverage or copays
Directing billing inquiries
Processing over-the-phone payments
Rescheduling or cancellations
Letting patients know when refills are ready
Routing calls based on reason for call
Answering basic FAQ
Following up after missed appointments
Screening spam or vendor calls
Confirming referral appointment details
Verifying coverage or copays
Directing billing inquiries
Processing over-the-phone payments
Waitlist management
Coordinating fax/send of referrals to specialists
Gathering pre-visit preferences
Taking messages for providers or departmentsists
Conducting simple satisfaction surveys or check-ins
Collecting insurance details
Updating contact info or insurance
Sending or collecting digital forms
Waitlist management
Coordinating fax/send of referrals to specialists
Gathering pre-visit preferences
Taking messages for providers or departmentsists
Conducting simple satisfaction surveys or check-ins
Collecting insurance details
Updating contact info or insurance
Sending or collecting digital forms
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No hidden fees
No benefits to pay
No extra space
No lengthy training
* Based on an office of two physicians in their first two months using TelaMed. This does not include added value from increased appointments scheduled.
Tell us how you want your calls handled
We’ll learn your call flow, tone, and priorities so we can assign designated staff to represent your office.
We train your staff on your preferences
From intake questions to scheduling rules, we work with your managerial team to train your new staff on your workflows so your patients get a seamless experience.
Tell us how you want your calls handled
We plug into your existing phone system, EMR, or scheduling software. Our process is HIPAA-compliant and works with the tools you're already using.
You go live in under a few weeks
Once trained, our team takes over the phones. Your staff can focus on in-person care without missing a single call.
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"As the Cofounder and first client of the Telamed system, I can state unequivocally that it is a true marriage of hospitality and HIPAA compliant cybersecurity. Our two initial operators have been amazing and are still doing a wonderful job for our patients. My office is significantly calmer with my front desk and clinical staff devoting all of their time to patients and no longer answering phones and making appointments."
Nathan E. Nachlas, MD on TelaMed aiding in creating a calmer, more efficient office.
“Not only was our front office staff more productive and less stressed, but we were now scheduling almost double the number of appointments than we were handling in our old scheduling method.”
Dr. John T. Lanza on how TelaMed has helped bolster his practice’s growth.
“Over 100 calls a day went to voicemail and had to be returned later... the three staff members at their center have alleviated a significant burden on my office staff.”
Michael Galin, D.O., FAOCO on how their TelaMed staff member helped manage their call volume.
“The TelaMed team handling our appointments at Open Sinus has been exceptional. Their professionalism and ability to communicate clearly and compassionately with patients have been great. They efficiently manage both incoming and outgoing calls, ensuring that every patient feels heard and cared for. With their help, things have been running smoothly, and our patients truly appreciate how easy it is to get in touch with us.”
Rohene Dhanrajon, Office Manager on how TelaMed has helped their office run more smoothly.
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Our systems are built with top-tier protections in place. Your office stays compliant, your data stays safe, and setup is simple.
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HIPAA Compliant
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SOC2 Compliant
©2025 TelaMed
